Roy: Communication in medical records (Leadership view — Personality empowerment)

A Medical Record is a collection of recorded facts concerning a particular patient and is the documentary evidence of the care given to the patient.

To be complete, the Medical Record must contain sufficient information to clearly identify the patient, to support the diagnosis, justify the treatment and to record the results accurately.

Providing the best medical care to the patient and providing materials for

a) Teaching and Training

b) Service Statistics

c) Research

d) Appraisal of Medical Practice

e) Legal Requirements

This is the basement of Medical Records Communication and ethics.

Six Excellent Guidelines For Hospital Staff is

a) Courtesy

b) Commitment to Service

c) Presentation

d) Attention

e) Competence

f) Timelines.

Information, Communication and Technologies can really impact and improve the quality of care that we render to our patients. Management of patient information during the administration of emergency care is essential to avoid adverse events and assist in decision making.

Studies have shown that proper implementation has got significant benefits in improving better patient safely. The shared EMR is important when there is a multi disciplinary management of the patient and different care providers are involves.

Definition of Communication

The process by which we understand others and in turn endeavour to be understood by them

Communication is an interaction and should lead to

1. Change

2. Transformation

3. Healing

4. Growth--------->Medical Records is a process.

Process of Communication


“People Forget, Record Remember”

Perception of the Listener (Patients, Colleagues, Co-Workers)

  1. Be open minded and get to know him better first

  2. Be aware of the needs of the listener

  3. Confirm their level of comprehension

Why Communivation Important ?

  1. Build relationships

  2. Communication is Everlasting-Human Life Mission

Medical Records is a Master Communication- What makes formal organizational communication effective

  1. System approach

  2. Clear, comprehensive and thorough documentations

  3. Training

  4. Culture

  5. Supervisor-driven systems

  6. Evaluation

Medical Records is a key part of Information & Transformation

Types of Non-Verbal communication

  1. Facial expression

  2. Eye contact

  3. Gestures

  4. Personal appearance

  5. Tone and volume of voice

  6. Body language

  7. Touch

  8. Silence

Medical Record-good interpersonal relationship should start within the department. To do this he must have qualities of fairness, dependability and dedication and should command the respect of the employees under him

By -> Motivation of the individual

Building Of Team Work.

Communication is the process of passing information to others, and understanding others, and good communication is essential for good relationships with good communication - misunderstandings can be avoided or cleared. The Medical Record professional as a manager should develop communication skills and be always willing to understand his subordinate problems.

The Medical Records department can contribute much to good public relations; contact with the public should leave a good impression. Special care must be exercised in the release of information.

Aspects of Effective of Communication

Figure 1

“When we do the same things in the same way we get the same results. When we do the same things in the same way and expect better results. We have symptoms of insanity”. -Stephen Corey

“Some men see things as they are and ask why?

Dream of things that never were, and ask why not?

-George Bernard Shaw

To be a Good Communicator, you must be a Good Listener

Mental process of Receiving, Understanding, Responding is the foundation of Medical Records Ethics


The quality of formal and informal communication among the staff of a Healthcare Organization is closely linked to that between staff and patients. Effective internal communication is essential for successful external communication.


Thanking you,


© This is an open access article distributed under the terms of the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.

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Article History

Received : 14-09-2021

Accepted : 25-09-2021

Available online : 16-10-2021

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